FAQ

 🛒 How can I place an order?

Choose your products, add them to the cart, and follow the checkout steps.

 💳 What payment methods do you accept?

We accept credit/debit cards, online banking, and bank transfers.

 ⏱️ How long does delivery take?

Delivery usually takes 2–5 business days depending on the delivery method and location.

 🔄 Can I return a product?

Yes, you can return your product within 14 days if it’s unused and in its original packaging.

✉️ How can I contact customer support?

Email us at info@hiloo.eu or use the contact form in the “Contact Us” section.

📦 Can I pick up my order in person?

Currently, we offer delivery via courier or parcel machine, but in-store pickup is coming soon.